Busy Week!

So this week I took a few different projects and called them my own at work.  They aren't big projects, but I believe that they will help me to take a step in the right direction for the restaurant.  This is what I have taken over so far:
     -Guest Satisfaction Scores
     -Guest Comment Cards
     -Price Comparasion for in-house Starbucks
     -Maintaining an atmosphere of great customer service

As with most hotels, we receive surveys that are completed by guests after they stay at our hotel.  From these scores we can see where we are doing well and in what areas we need to improve in.  I have taken on the task of contacting those guests who did not score us favorably to get their feedback so that we can improve and become a better and stronger restuarant.  I will then pass this information on to the associates and work with them in these areas.

The restaurant receives comment cards specifically for our own purposes and with those comment cards I have compiled a spreadsheet with the scores, comments and email addresses so that we can contact those guests in the future to bring them back to our restaurant. 

We are working on marketing our in-house Starbucks and I have also started working on finding out if our prices are too high comparatively. I have compiled a spreadsheet to analyze where we stand and if it is necessary to take a second look at our pricing model.

This was a busy week for me! I work everyday to learn more about the restaurant and continually ask questions.  The hotel itself has been sold out this entire week so the restaurant itself was pretty busy itself.  I feel that there just aren't enough hours in the day to get everything done!

Disclaimer: The purpose of this blog is to document a college internship experience. Content published on this blog represents the author’s ideas, opinions, and experience. This does not necessarily represent the views of the internship organization.